FAQ

JGXS Frequently Asked Questions

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Ordering & Shipping:

How can I place an order?
Visit our shop page, select your desired product, choose size and quantity, then proceed to checkout.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover) and Apple Pay, Google Pay, Link.

How much is shipping?
We charge a flat fee of $3.50 for shipping on all orders.

How long does shipping take?
Shipping typically takes 3-7 business days within the U.S.

Product Information:

What materials are your t-shirts made from?
Our t-shirts are crafted from high-quality cotton, with options for organic cotton.

How do I know my size?
Refer to our size guide on each product page for accurate measurements.

Returns & Exchanges:

What is your return policy?
We offer a lenient return policy:

Manufacturer Defects and Incorrect Orders: If you receive a product with a defect or an incorrect order, please contact us within 14 days of receipt through our Contact Us page. We will provide a prepaid shipping label for the return and issue a full refund or replacement upon receipt of the returned item.
Buyer’s Remorse and Dissatisfaction: If you are not satisfied with your purchase due to buyer’s remorse or issues with color/size, please contact us within 30 days through our Contact Us page. You will need to return the item at your own expense, and a full refund will be issued upon receipt of the returned item.

Can I exchange a product?
Exchanges are offered for incorrect orders or defects. Contact us within 14 days of receiving your order for assistance.

Customer Support:

How can I contact customer support?
You can reach us via the Contact Us page on our website.

Additional Information:

Do you offer custom designs?
Currently, we do not offer custom design services.

How can I stay updated on new products and offers?
Subscribe to our newsletter and follow us on social media.